Louisville Metro Office of Resilience and Community Services is open to schedule HOPE Assistance appointments through the Neighborhood Place network.

The HOPE Assistance program is designed to assist senior and disabled populations living on a fixed-income to reduce household debt to their leasing agent, Louisville Gas & Electric, and Louisville Water Company. Assistance is limited to households that do not have the ability to grow their income due to age, retirement, and/or disability. Maximum household assistance amount is capped at $1,000. Funds are paid directly to the leasing agent, landlord, or utility vendor.

You will receive a confirmation number when your appointment is scheduled. Keep this for your records. You will need it to check the status of your application at a later date.

To qualify for HOPE Assistance, applicants must:

  • Be a Jefferson County Resident;
  • Be at least 62 years or older and/or disabled head of household; and meet at least one of the following criteria:
    • Living on a fixed income from Social Security/SSDI, pension, or retirement benefits;
    • Zero income AND pending SS/SSDI (must verify that benefits have been filed and pending); or
    • No earned income in the home.

Additional criteria include:

  • Household income must not exceed 200% Federal Poverty Guidelines; 
  • Household may receive HOPE funds ONE-TIME.

Eligibility for all programs is subject to program calendars, fund availability, appointment availability, verifiable household income and family size.

Required Documentation includes:

  • Picture ID for all household members 18 years and older;
  • Social Security verification for all household members, or permanent residence card, or birth certificate for children under 2 years old, or self-declared undocumented person(s);
  • For utilities payments, a utility bill with current or past due balance;
  • For rent payments, the lease agreement and tenant ledger or past due notice;
  • Proof of fixed income;
  • Pending SSD/I application for those certifying zero income;
  • Current W-9 for vendors not already in our assistance system.


2024 HOPE Assistance Income Guidelines
Persons in Household200% Federal Poverty Guidelines -
Monthly Income


Louisville Metro Community Services seeks to reduce poverty and help low-income citizens of Jefferson County, Kentucky to meet critical needs and become self-sufficient.

Locations of Louisville Metro Office of Resilience & Community Services - HOPE Assistance

  • Edison Center, located at 701 W. Ormsby Ave., Suite 201, Louisville, KY 40203 
  • South Jefferson Neighborhood Place, located at 1000 Neighborhood Place, Fairdale, KY 40118

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (502) 308-3344 and following the instructions.